1. Saves time and money
   
   When a case goes to court, all parties incur legal and court fees which can be a significant amount, especially if the case takes years to resolve.
   
   Mediation is cheaper and faster. Most mediations are completed within a day​​.
   
   

   The Administrative and Mediation Fees for HMS are pegged to the quantum of claim or the amount in dispute. The​ fees payable by each Party is stipulated below.

   Claim Quantum	Administrative Fee (Non-Refundable)	Mediation Fee (Hourly Rate)
   Tier 1 (Claim up to $10,000)	S$75	S$75
   Tier 2 (Claim above $10,000 up to $100,000)	$100	$100
   Tier 3 (Claim above $100,000 up to $300,000)	$200	$200
   Tier 4 (Claim above $300,000)	$250	$300
   *All amounts stated above are in Singapore Dollars and subject to prevailing Goods and Services Tax. **The first 2 hours of the mediation session are not chargeable. If the mediation session extends beyond the 2 hours, each party will be charged the applicable hourly rate as indicated above for each additional hour (or part thereof).

2. You have more control
   
   Once the case goes to court, you have no control over the result as a judge makes the decision.
   At mediation, you have control over the result as any agreement requires your consent.
   
   
3. You don’t need a lawyer
   As mediation aims to help you move on in the best way possible, the focus is on solutions and not legal issues. Therefore, you do not need a lawyer to attend mediation. However, if you need legal advice, you can consult a lawyer at your own expense.
   
   
4. Specialised panel
   Two neutral and impartial mediators will be appointed to conduct each mediation. Typically, one of the mediators is medically-trained while the other is legally-trained. Our panel of mediators includes retired judges, senior lawyers, law professors, and medical professionals. All of them are experienced in handling healthcare disputes.
   
   
5. Confidential
   All information shared at mediation is strictly confidential and without prejudice.

Nearly all healthcare disputes are suitable for mediation. For mediation to be effective, parties should mediate in good faith and participate with an open mind. Disputes involving an issue of public policy or a criminal offence may be unsuitable for mediation.

As mediation is a voluntary process, all parties have to agree to mediate. A mediation cannot be held if a party does not want to mediate.

The mediators are independent and neutral. Mediators are also required to go through a conflict of interest check before accepting an appointment.

Mediators do not have the power to investigate any claims or make orders against any party. Investigations and disciplinary action against doctors are done by the Singapore Medical Council.

Yes. A mediated settlement agreement is a legally binding contract and parties are obliged to comply with its terms. Parties are also bound by the confidentiality rules as set out in the agreement.

Please contact the Unit at +65 6622 3755 or email us at [email protected].​

Parties will be provided opportunities to express their concerns during the mediation session. The mediators will facilitate discussions on pertinent issues and guide parties towards achieving a mutually acceptable outcome. The mediators may also speak with each party separately during the mediation session. Upon reaching an agreement, the terms will be documented and signed by all parties.

Mediation sessions are confidential, and no transcripts or formal recordings will be kept. Only the mediators, the parties, and their authorised representatives are allowed to attend the mediation session.