Mediation is a way of resolving disputes without going to court. It is a flexible process where a neutral third-party, known as the mediator, facilitates discussions to help parties reach a mutually agreeable solution.
The Healthcare Mediation Scheme (HMS) offers mediation services for disputes between patients and healthcare institutions in Singapore. Such disputes include unhappiness over service quality, patient care and medical management.
Under the HMS, each mediation session is facilitated by two neutral and impartial mediators. Typically, one of the mediators is medically-trained while the other is legally-trained. Our panel of mediators includes retired judges, senior lawyers, law professors and medical professionals. All of them are experienced in handling healthcare disputes.
Fees
The Administrative and Mediation Fees for HMS are pegged to the quantum of claim or the amount in dispute. The fees payable by each Party is stipulated below.
|
Claim Quantum |
Administrative Fee
(Non-Refundable)
|
Mediation Fee
(Hourly Rate)
|
Tier 1
(Claim up to $10,000)
|
S$75 |
S$75 |
Tier 2
(Claim above $10,000 up to $100,000)
|
$100 |
$100 |
Tier 3
(Claim above $100,000 up to $300,000)
|
$200 |
$200 |
Tier 4
(Claim above $300,000)
|
$250 |
$300 |
|
*All amounts stated above are in Singapore Dollars and subject to prevailing Goods and Services Tax.
**The first 2 hours of the mediation session are not chargeable. If the mediation session extends beyond the 2 hours, each party will be charged the applicable hourly rate as indicated above for each additional hour (or part thereof).
|
Application Form
To apply for mediation, please download and complete the HMS Application Form
here.
For more information, call the Healthcare Mediation Unit at +65 6622 3755 or email us at
[email protected].
