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Healthcare Mediation Scheme

Administered by the Singapore Mediation Centre, the Healthcare Mediation Scheme (HMS) offers mediation services for disputes between patients and healthcare institutions. Such disputes include unhappiness over service quality, patient care and medical management. The HMS applies to disputes where the claim amount exceeds $10,000.

Here’s what each party will pay for mediation with:​

  Public healthcare institutions Private healthcare institutions
Mediation fee First two hours free,
followed by S$300 per hour
First hour free,
followed by S$550 per hour
Admin fee $150 $250

Want to mediate?

Call the Healthcare Mediation Unit at (65) 9116 9364 or email us at [email protected]​.​​

Application form

Download the HMS application form here​.​